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Open vcity99 Privacy Policy

Your account details, wallet activity and support messages are handled under one clear Privacy Policy.

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PRIVACY HELP

Contact Us About Your Privacy Policy Rights

Privacy questions are handled through the same support route used for account matters, with checks designed to protect your details.

Privacy request Send a request through our support channel when you want to access, correct or remove personal data. We may ask for account details or another reasonable check before releasing or changing records.
Account access If you cannot sign in or suspect that someone used your account, contact support promptly. We can review the account activity, pause certain actions while checking the matter and explain the next step.
Data concern Describe the privacy concern, the relevant date and the channel involved. Our team will assess the request under this policy and applicable Malaysian requirements, then respond through a suitable contact method.
DATA PRACTICES

Explore How We Handle Your Account Data

The policy works in practical stages: we collect only details connected to account access, security, support or legal duties, then restrict handling to the teams and providers that need them.

Collection

We collect details you provide during account creation, sign-in, support contact and wallet requests. Device, browser and activity signals may also be recorded when they help secure access or identify unusual behaviour.

Cookies

Cookies can keep your session active, remember selected settings and help us detect repeated or unusual access. Browser controls may let you limit cookies, although some account functions may then work differently.

Account security

Login records, device signals and verification details help us check that account actions come from the account holder. Never share passwords or one-time codes, and contact support if access looks unusual.

Payment records

For Touch 'n Go, GrabPay, Boost dan FPX activity, we may retain transaction references and status details needed to match a wallet request. Full payment credentials remain with the relevant payment provider.

Retention

We keep records only while they support the stated purpose, account protection, dispute handling or a legal duty. Retention length can differ by record type, and deletion requests may have lawful limits.

Your requests

You can ask for access, correction, deletion, restriction or clarification where those rights apply. We may verify your identity, explain any limitation and record the request so the response is auditable.

Browse Privacy Policy Questions

These answers address the requests we most often receive about account data and the Privacy Policy. They are written for Malaysia account holders and should be read together with the full policy wording. Legal rights can vary by location, record type and the reason data must be retained. When you need a decision about your own data, contact support with enough detail for us to identify the relevant account.

We may collect your name, contact details, account credentials, verification details, device signals, login records, wallet references and support messages. The exact data depends on the action you take and the checks required.

We use account data to provide sign-in access, process account requests, check unusual activity, answer support messages, maintain records and meet applicable legal duties. We do not use one purpose as permission for unrelated handling.

Yes, you can contact support to request access to personal data linked to your account where the right applies. We may verify your identity first and may remove details about other people or protected systems.

Send support the account detail that needs correction and the accurate replacement. We may ask for supporting proof or an account check, then update the record where appropriate and explain any reason a change cannot be made.

You may request deletion where applicable, but some records may need to remain for account security, dispute handling, transaction matching or legal duties. We will explain the relevant limitation instead of removing required records.

Cookies and related tools can maintain your session, remember settings and identify unusual sign-in behaviour. You can adjust browser controls, but limiting certain cookies may affect sign-in continuity or other account functions.

Contact support with your account contact, the concern, relevant dates and the request you want addressed. We will verify the request, assess it under the Privacy Policy and applicable local law, then reply through a suitable channel.

Related Pages

vcity99 Malaysia FAQ About Us Salon Prive BJ vcity99 App